Introduction
A leading energy utility serving over ten million people in the New York City metro area partnered with C3 AI to modernize its grid through the Smart Meter Initiative (SMI). Built on the C3 Agentic AI Platform, eight enterprise AI applications now help the utility exceed its SMI objectives, delivering measurable improvements in reliability, operational efficiency, and customer experience.
Challenges
Modernizing at NYC scale required real-time intelligence that legacy systems couldn’t provide. Without a unified platform, engineers faced delays detecting voltage issues, transformer overloads, and asset stress, driving up costs and putting service reliability at risk for millions of customers.
Partnership with C3 AI
C3 AI unified data from over five million meters and 25 source systems, processing two billion data points daily. The result:
- 3.3 TWh in cumulative energy savings
- 2,000+ incident escalations prevented
- 99.5% of leak calls responded to within 30 minutes, up from 97%
Proven results in weeks, not years
Get insights into C3 AI’s capabilities, enterprise AI best practices, and highest-value use cases.
Gain insights into the C3 AI Platform's capabilities, its model-driven architecture, and test it against your company's sample data set.
Identify a high-impact business problem and collaborate with the C3 AI team to rapidly build an AI application that solves it.
Scale and deploy a tested C3 AI application into production. Incorporate user feedback and optimize algorithms to drive maximum economic value.
Download the PDF to read the full story — Download